Secure login

Frequently Asked Questions

Logging In

A:  When you visit our website, along the top of the right hand side are the secure login buttons. Please ensure that you are clicking on the correct one for your training. Remember that your login details are case sensitive. If you are still struggling to login, then please either contact your Training Administrator within your organisation or contact our Supportline.

If you have forgotten your password then you can click the link requesting an email with these details. Alternatively, you can contact our Supportline to reset this.

A: Yes, within the Management Portal there is an option to re-sends user details to individual learners within the Edit Users options.

Courses

A: Please contact the Training Administrator within your organisation as they decide the course allocations.

A: We are very happy to provide our courses to individuals – please contact us on 01923 850408 or email contact@ac-education.co.uk to discuss this with one of our Training Consultants.

A: All the activities within our courses are copied into a downloadable workbook. This ensures that all learners needs and styles of completing training are taken into consideration. Therefore, it is personal choice to use the workbook.

A: The workbook should be saved to your computer as your amendments are not saved on our system. This is then easily accessed to add additional work or show to your supervisor. Remember that this is not saved within your course when you access it again.

A: All our courses are reviewed on an annual basis to ensure that they remain accurate and contain the most up to date legislation and information.

A: As each new course is added to our portfolio of courses, it automatically become available to you for allocation to your learners.

Our System

A: We offer our services through a secure and encrypted network and comply to all data protection regulations.

A: Training Administrators are able to view the progress of all users through our extensive reporting systems that can be accessed at any time.

A: Yes, within the Non Starter Report, you have the option to automatically email each of your learners who have not yet started their courses with a reminder notification.

A: You do not need to do anything. Each learner who has started their allocated courses but not yet completed them will receive an automated email from us every 30 days until they have completed their course, reminding them that the course is outstanding.

Licensing

A: Of course you can! Please contact us on 01923 850408 or email your Account Manager to discuss this.

A: Our courses are purchased through an annual licence. You purchase the number of places you require which can then be allocated to offer any of the courses from our ever growing portfolio.

A: This is dependent on the number of courses that you would like to purchase. Our licence costs operate on a sliding scale. Please contact us on 01923 850408 or email contact@ac-education.co.uk to discuss this with one of our Training Consultants.

Training History

A: Once you have logged into our system, scroll to the bottom of your home page and click on the ‘Older Course History’ button at the very bottom of the page.

A: The full course completion history for every learner is available within the Management Portal under User Reports.

A: Yes, you will find all certificates achieved by learners within the Management Portal under User Reports. You are able to view, print or download the Certificates.