Communicating With Children And Young People training

When children feel that they are listened to and that their feelings are valued, they are able to develop a stronger relationship with social workers, foster carers and educators.

In turn, listening to children’s feelings and needs helps professionals to give effective support and make better decisions about their care.

Because children may not always find it easy to talk about worries or difficult feelings, it is just as important to observe how children behave and what remains unsaid, as well as what they do say.

This course covers non-verbal communication in addition to verbal communication and offers advice on listening to children and young people, along with important confidentiality and recording procedures.

Access this course as part of the following online course package(s):

This course will cover:
  • The importance of good communication
  • Communication considerations
  • Your role in communication
  • What's in a question?
  • How you can help
This course has been designed specifically for people who want to know more about how to communicate effectively with children and young people. We have separate courses designed and tailored specifically for those that work in children's services and Education.We can deliver this course either: online, as a webinar, or as a face-to-face programme. If you have your own LMS and would like this course as a SCORM file, please get in touch.
The online version of this course will take 1.5 hours to complete. The webinar versions are usually 2-3 hours long and face to face delivery will usually be around 4-5 hours.

You can access this course in three ways, as an online course, as a webinar, or with face-to-face delivery.

Online courses come as part of a course bundle with unlimited access for one simple subscription.

Choose your desired delivery method from the boxes below.

Communicating With Children And Young People eLearning course - Grey Matter Learning

Aims of the Communicating With Children And Young People course

By the end of the training, you will:

  • Understand how to communicate effectively with children
  • Identify key skills required to communicate competently with children
  • Know how to use open questions
  • Describe appropriate responses to enable children to expand on their communication
  • Describe a range of appropriate responses to a child who has difficulty in communicating their feelings
  • Explain how to use different communication media
  • Know about the principles in recording communication with children
  • Identify key principles in recording communication with children
  • Explain the reasons for, and limits of, confidentiality
  • Explain the importance of applying policies and procedures around confidentiality and information sharing
  • Identify appropriate ways of recording and sharing information

Already have an LMS? Add this course to your platform as a SCORM file.

Choose your delivery method



Choose to take this course online on our eLearning platform.



Choose to take this course as a webinar with our expert tutors.


Face to Face

Choose face to face onsite delivery with our expert tutors.

Additional course information

Here are example screenshots of our interactive learning in action. If you would like to see more of the course features before you subscribe, feel free to book a demo with the team, who would be delighted to show you how our online courses help support meaningful training.