Conflict Management training

This Conflict Management course provides an understanding of conflict management in the workplace. We look at why conflict can happen, different conflict styles as well as the behaviour required to resolve conflict. In this course you will understand more about Thomas-Kilmann and the behaviours he observed to manage conflict.

Access this course as part of the following online course package(s):

  • What is conflict?
  • Why does conflict happen?
  • Conflict in the workplace
  • Conflict styles
  • Personality preference
  • Behaviours required for conflict resolution
  • Having courageous conversations
This conflict management course has been designed specifically for people who want to know more about what conflict management is and what to do in order to support teams/people who face this.
The online version of this course will take 30 minutes to complete. The webinar versions are usually 2-3 hours long and face to face delivery will usually be around 4-5 hours.

You can access this course in three ways, as an online course, as a webinar, or with face-to-face delivery.

Online courses come as part of a course bundle with unlimited access for one simple subscription.

Choose your desired delivery method from the boxes below.

Conflict Management eLearning course - Grey Matter Learning

Aims of the Conflict Management course

By the end of the training you will:

  • Expand your understanding of what conflict is
  • Understand why conflict arises in the workplace
  • Become familiar with different modes or conflict styles
  • Identify your own behaviours when faced with conflict situations
  • Develop your approach to managing conflict through practical scenario work

Already have an LMS? Add this course to your platform as a SCORM file.

Choose your delivery method



Choose to take this course online on our eLearning platform.



Choose to take this course as a webinar with our expert tutors.


Face to Face

Choose face to face onsite delivery with our expert tutors.

Additional course information

Here are example screenshots of our interactive learning in action. If you would like to see more of the course features before you subscribe, feel free to book a demo with the team, who would be delighted to show you how our online courses help support meaningful training.